Terms & Conditions

• You must be at least 20 years old;
• You must have legal capacity to enter into binding contracts in your jurisdiction;
• You must comply with all applicable local, state/provincial, and national laws.

By organizing events on HykeFresh, you represent and warrant that:

• Licenses & permits: You hold all necessary licenses, permits, and authorizations required to host your event (including but not limited to alcohol licenses, food safety permits, entertainment licenses, and venue permits);
• Insurance: For events with 20 or more attendees, you maintain appropriate liability insurance with minimum coverage of CHF 2,000,000 (Switzerland) or AUD 5,000,000 (Australia), and will provide proof upon request;
• Accurate information: All event descriptions, photos, pricing, dates, times, locations, and other information you provide are truthful, accurate, and not misleading;
• Venue rights: You have the legal right to use the venue for your event and have obtained all necessary permissions from property owners or managers;
• Compliance: Your event complies with all applicable laws, including safety regulations, accessibility requirements, and anti-discrimination laws.

As an organizer, you must:

• Provide a safe environment for attendees, including adequate security, lighting, emergency exits, and first aid resources where appropriate;
• Implement appropriate age verification procedures for age-restricted events;
• Clearly communicate any physical requirements, health risks, or safety considerations in your event description;
• Respond promptly to attendee inquiries and platform communications;
• Handle attendee data in compliance with applicable privacy laws (including GDPR, Swiss Federal Act on Data Protection, and Australian Privacy Act);
• Refund attendees in accordance with your stated cancellation policy and these Terms if you cancel or substantially modify an event.

As an organizer, you agree to defend, indemnify, and hold harmless HykeFresh, its affiliates, officers, employees, and agents from any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your event(s), including injuries, property damage, or death;
• Your failure to obtain necessary licenses, permits, insurance, or authorizations;
• Breach of your representations, warranties, or obligations;
• Your violation of any law or third-party rights (including intellectual property, privacy, or safety regulations);
• Disputes between you and attendees.

We may suspend or terminate your organizer account immediately if you:

• Violate these Terms or applicable laws;
• Fail to maintain required licenses, permits, or insurance;
• Receive multiple complaints or negative safety reports;
• Engage in fraudulent, deceptive, or harmful conduct;
• Fail to deliver events as described or process refunds as required.

Upon termination, we may withhold any pending payouts pending resolution of outstanding attendee claims or refunds.

• You must meet the minimum age requirements specified in Section 2;
• You must meet any additional age or eligibility requirements specified by the event organizer;
• You are responsible for ensuring you are physically and medically able to participate safely in any event you book.

You acknowledge and agree that:

• The event organizer, not HykeFresh, is responsible for the event. This includes event quality, safety, venue suitability, staffing, compliance with laws, and all other aspects of event delivery;
• HykeFresh does not verify organizer credentials, licenses, or insurance, and makes no representations about organizer reliability or event quality;
• HykeFresh is not liable for event cancellations, modifications, no-shows, poor quality, safety issues, injuries, or any other event-related problems;
• Your sole recourse for event-related issues is with the organizer, not HykeFresh (though we provide dispute resolution support as described in Section 7).

You acknowledge that participating in events involves inherent risks, including but not limited to physical injury, illness, property damage, or emotional distress. You voluntarily assume all risks associated with event attendance. You are responsible for:

• Reviewing event descriptions, requirements, and safety information before booking;
• Assessing whether an event is suitable for you;
• Following organizer instructions and venue rules during the event;
• Behaving respectfully and lawfully toward organizers and other attendees.

For events involving alcohol or other age-restricted activities, you acknowledge that:

• You may be required to show valid government-issued photo ID at the event;
• If you fail to provide acceptable ID or do not meet the age requirement, the organizer may deny you entry;
• No refund will be issued if you are denied entry for failing to meet age requirements or provide valid ID.

• Event ticket prices are set by organizers. HykeFresh adds a platform service fee (clearly disclosed at checkout) to cover payment processing and platform costs;
• All prices are displayed in the local currency (CHF for Switzerland, AUD for Australia);
• By completing a purchase, you authorize HykeFresh (via Stripe) to charge your payment method for the full amount;
• Payment is due immediately upon booking. Your ticket is confirmed once payment is successfully processed;
• We do not store your full payment card details. Payment processing is handled securely by Stripe.

• Ticket revenue (minus HykeFresh's platform fee and payment processing fees) is held in escrow until the event is completed;
• Payouts are processed 3 to 5 business days after the event end date, provided there are no outstanding disputes or refund requests;
• If attendees request refunds or dispute charges, we may delay or withhold payouts until those issues are resolved;
• You are responsible for providing accurate bank account or payment details for receiving payouts.

Organizer cancellations:

• If an organizer cancels an event, attendees are entitled to a full refund of the ticket price (platform fees may be deducted to cover non-recoverable payment processing costs);
• Refunds for organizer cancellations are processed within 5 to 10 business days.

Attendee cancellations:

• Refund eligibility for attendee-initiated cancellations is governed by the organizer's cancellation policy (displayed on the event page);
• If the organizer offers refunds, processing may take 5 to 10 business days;
• Platform fees are generally non-refundable for attendee cancellations.

Substantial event changes:

• If an organizer makes substantial changes to an event (e.g., date, time, location, or event type), attendees may request a full refund within 48 hours of being notified of the change.

No-shows:

• If you purchase a ticket but do not attend the event, no refund will be issued unless the organizer's cancellation policy explicitly allows it.

Disputes:

• If you believe you are entitled to a refund due to organizer misconduct, event misrepresentation, or safety concerns, you must contact support@hykefresh.com within 48 hours of the event;
• We will review disputes on a case-by-case basis and mediate between attendees and organizers, but we are not obligated to issue refunds for organizer conduct.

Approved refunds are processed within 5 to 10 business days and will appear on your original payment method. Refund timing may vary depending on your financial institution.

Organizers may not create events that involve or promote:

• Sale or service of alcohol without proper licenses or to minors;
• Illegal activities (including drug use, gambling without permits, unlicensed medical services, or activities prohibited by local law);
• Dangerous or reckless activities without appropriate safety measures, permits, or insurance;
• Weapons, explosives, or hazardous materials (except where explicitly authorized and licensed);
• Discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics;
• Sexual services, adult entertainment, or sexually explicit content;
• Pyramid schemes, multi-level marketing recruitment events, or deceptive financial schemes;
• Political fundraising or campaigning (unless properly disclosed and licensed);
• Events intended primarily to harass, intimidate, or harm others.

All users (organizers and attendees) are prohibited from:

• Creating fake or fraudulent events, profiles, reviews, or bookings;
• Providing false, misleading, or deceptive information about events, venues, pricing, or qualifications;
• Price gouging, hidden fees, or last-minute price increases not disclosed at booking;
• Harassment, threats, hate speech, or abusive behavior toward other users, HykeFresh staff, or third parties;
• Attempting to circumvent HykeFresh's payment system to avoid platform fees (e.g., requesting direct payments outside the platform);
• Spamming, unsolicited marketing, or using HykeFresh to collect user data for purposes unrelated to events;
• Violating intellectual property rights (e.g., using copyrighted images or trademarks without permission);
• Interfering with platform security, attempting to hack accounts, or engaging in malicious technical activities.

Violation of these prohibitions may result in:

• Immediate removal of event listings;
• Suspension or permanent ban of your account;
• Withholding of payouts pending investigation or to cover refunds;
• Referral to law enforcement or regulatory authorities where appropriate;
• Legal action to recover damages or enforce these Terms.

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